October 24th, 2007
WALLDORF, Germany - October 24, 2007 - SAP AG (NYSE: SAP) today announced that Germany’s first home shopping channel, HSE24, has selected SAP® Customer Relationship Management (SAP CRM) to improve customer service and support the company’s growth. HSE24, one of the leading home shopping channels in Europe, decided to replace its existing IT architecture with a comprehensive technology platform based on SAP® software to manage all service processes within the company. In 2006, HSE24 shipped more than 20,000 parcels daily and handled up to 60,000 customer calls per day.
To be able to meet customer demands while simultaneously keeping pace with increasing order volume, HSE24 needed a CRM application that optimally supports its business processes and seamlessly integrates with its existing IT landscape. In March 2007, HSE24 switched the management of customer information and service requests to SAP CRM, replacing various legacy systems and third-party applications. Later in 2007, the company plans to follow up this project using SAP CRM to manage purchase orders as well.
The newly implemented SAP CRM application will be hosted by IT outsourcing provider TDS. More than 13 call centers in Germany and Austria that capture and handle service requests have access to the centrally hosted CRM solution via Web client technology. The architecture of SAP CRM allows HSE24 to integrate internal business units, external services providers and interfaces to the back-end systems as well as to the Internet shop on a single software platform.
cm4, a subsidiary of Syskoplan AG, carried out the implementation.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (”SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2007 SAP AG. All rights reserved. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
Related Links: No related posts
No comments yet.
You must be logged in to post a comment.
SAP News
New Era Cap Hangs Hat on SAP Apparel Solution—WALLDORF, Germany - November 14, 2007 - SAP AG (NYSE: SAP) today announced that New Era Cap, the largest sports-licensed headwear company in the world, has selected the SAP® Business All-in-One solution to improve order processes and better manage its growing worldwide inventory of customized hats. As part of an organizational commitment to improving the [...]
test2—test2
Indian unit fastest growing arm of SAP—Business software provider SAP today announced that SAP India has emerged as the fastest growing subsidiary for the company worldwide following a recording-breaking performance during the 2007 financial year.
http://www.business-standard.com/common/news_article.php?leftnm=8&subLeft=1&chklogin=N&autono=312878&tab=r
test—tst
SAP Announces Management Transition at TomorrowNow—Newtown Square, PA - November 19, 2007 - SAP (NYSE: SAP) today announced that several senior managers of TomorrowNow, including the company’s CEO, have chosen to resign. In addition, SAP said it is considering several options for the future of the TomorrowNow business, including possible sale.
http://www.sap.com/about/press/press.epx?pressid=8597
SAP Books
ABAP Objects: Introduction to Programming SAP Applications—ABAP Objects: Introduction to Programming SAP Applications
Web Programming with the SAP Web Application Server—by Frederic Heinemann, Christian Rau "This book is intended primarily for developers who want to create and implement Web-based applications in the R/3 environment..."
ABAP Objects: Introduction to Programming SAP Applications—ABAP Objects: Introduction to Programming SAP Applications
SAP Software
AboveSoft Analyzer—ABAP/4 (SAP language) code Analyzer. Metrics Analyzer. Automatically builds Structure Diagrams, SQL Diagrams & Entity-Relationship Diagrams. Automatically builds Class Diagrams.
Developing BSP applications on Web AS 6.10—The start page of the first CD contains a link, “Starting Web AS 6.10 Demo - Getting started with a simple BSP (Business Server Pages) demo”, which describes the initial steps.
Tidal Enterprise Scheduler Adapter for SAP—If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal Enterprise Scheduler™ is your remedy. With the Adapter for SAP, Tidal Enterprise Scheduler brings the automation, manageability and reliability of the premier enterprise application automation and management solution to this leading ERP/SCM/CRM application platform.
Creating a new development class—Transaction SE80 now has an “Edit Object” button. You can use it to create a new development class. The name must start with Y or Z.
Runtime error under DOKTL—This error occurs only when you run the system on a PC without a network connection. To solve this problem, install the MS Loopback Adapter as described on the first CD.
SAP Training
Basis interview questions—ST02 / ST03 In general via table buffers, you could go into the whole Work Process, roll in, roll out, heap (private) memory, etc. however just as a Unix or DBA admin would know, is you look this up when needed for the exact specifics.
Outlook: Global ASAP—R/3 is configured to satisfy the business and strategic needs of many large corporations. The strategic needs and historical IT environment of each of these customer has a significant effect on the way the R/3 System is implemented. One thing unites all these customers: their need to structure the implementation according to a global approach. Global AcceleratedSAP is designed to provide a uniform rollout concept.
Phase 3: Realization—The purpose of Phase 3 is to configure the R/3 System, in order to have an integrated and documented solution which fulfills your business process requirements.
Glossary—Glossary
Phase 1: Project Preparation—In this phase of the ASAP Roadmap, decision-makers define clear project objectives and an efficient decision-making process. A project charter is issued, an implementation strategy is outlined, and the project team as well as its working environment are established.
SAP Jobs